Do you make all of your products?
We sure do! And all are made by hand in our "Sky Lab" production room located near Nasa Johnson Space Center in Houston, Texas.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
DO YOU ACCEPT PAYPAL?
We sure do!
I LIVE OUTSIDE THE UNITED STATES! IS THAT OK?
Yes. If you are a customer located outside of the United States, please select International Shipping ($0.00) at checkout. We will email you with a separate shipping invoice once your order has been processed.
Do you charge sales tax?
Since we are a business located in Texas, we are required by law to charge sales tax to our customers also located in Texas. An 8.25% tax rate is automatically applied to your total fee, as well as shipping fee, based on your billing address at check out. Customers located outside the Great State of Texas :) will not be charged sales tax.
The Product I want to order is out of stock.
We do our best to keep all of our products in stock. However, occasionally our production cannot meet demand. Please be patient and friend our official social media profiles for updates. As always, please email us with any questions and we will be happy to tell you the approx. date the item is expected to be back in stock.
DO YOU USE SLS OR DETERGENTS?
We are proud to say that all of our products are 100% Sodium Lauryl Sulfate Free & 100% Detergent Free.
I HAVE A NUT ALLERGY
We use Organic Coconut Oil and Organic Coconut Milk in many of our products. Coconut is not a botanical nut, it is a fruit. Most people who are allergic to botanical nuts (or tree nuts, like peanuts) can safely use products containing Coconut Oil or Coconut Milk without any reaction.
I CAN'T SUBSCRIBE TO THE BUBBLE CLUB! URGH!
If you wish to subscribe to the Bubble Club Email List, but the website isn't letting you (glitchy) email us at email@example.com and we will manually enter your email address to the list.
Shipping, Returns & Exchanges
How long does it take for my order to ship?
We try to ship within 1 to 7 business days once payment has cleared. If you have any questions about your order, please email us at firstname.lastname@example.org
WHY IS YOUR SHIPPING EXPENSIVE?
We wish we could ship your order to you for free. But, the cost of shipping is not decided by us.
As with all personal care items, we do not accept returns. Order cancellations must be made within 48 hours of order placement. We are not responsible for damages that occur during shipping, and all of our products still work even if they are not whole and pristine. However, it is a bummer to have your order show up broken. If this happens, please contact us at email@example.com
CAN YOU SEND ME FREE SAMPLES?
We run a tight ship here at Space City Soaps, and do not currently send or offer free samples.
I AM A REVIEWER, CAN YOU SEND ME PRODUCTS TO REVIEW?
Thank you for wanting to try or review our products. Unfortunately, we do not give products away for free. We have our own YouTube channel and Instagram account to create our own exposure.
WHAT IS YOUR _____ RECIPE?
We list our ingredients in the description of each product, as well as on the product labels. Our recipes took years of tweaking to accomplish, and we prefer to keep them top secret ;)
Looking to buy our products at wholesale prices? You're in for a treat!
CAN I SEE THEM IN PERSON?
Yes! On occasion we vend at local markets. If you wish to see our products in person, sign up for the Bubble Club email list for notification of pop-ups and markets.
CAN I BUY A WHOLE UNCUT LOAF OF SOAP?
You can! We have them for sale on our wholesale page, click here.
DO YOU GIFT WRAP?
We like to spread happiness and smiles. If you wish to have your order gift wrapped with a card, just select the gift wrap option during check out.